Last updated: August 24, 2026
1. General Policy
Refund and cancellation eligibility depends on the product or service purchased, the stage of work, and any specific terms communicated to the customer before purchase.
2. Digital Services
For custom software, website development, consulting or digital marketing services, work may begin after confirmation or payment. Once work has commenced, amounts relating to completed or committed work may be non-refundable, subject to the applicable agreement and law.
3. Educational Courses
For online courses or digital educational products, refund eligibility may depend on whether access has been provided, consumed or downloaded and on any course-specific refund terms shown at the time of purchase.
4. Cancellation Requests
Cancellation requests should be sent as soon as possible using the contact details on this website. We will review the request and communicate the applicable outcome.
5. Approved Refunds
Where a refund is approved, it will generally be processed to the original payment method or by another method agreed with the customer, subject to applicable payment-provider timelines.
6. Contact
For refund or cancellation requests, contact contact@binarypoint.in and include your order or transaction reference where available.